🚚 Shipping Policy

Each piece of jewelry is made-to-order or individually inspected before shipment to guarantee exceptional quality.

• Processing Time: Most orders are processed and prepared for shipment within 5–10 business days after payment confirmation.
• Custom or Engraved Orders: Custom designs, personalized engravings, or special settings may require 2–3 additional weeks for production.
• Pre-Order or Backordered Items: If an item is temporarily out of stock, we will notify you by email with an updated estimated delivery date.

Business days do not include weekends or holidays.

We proudly ship throughout the United States.

Domestic (U.S.) Shipping Options:

Once your order ships, you’ll receive an email with:

• Your tracking number
  
• A carrier link (e.g., UPS, FedEx, DHL)
• Expected delivery date

You can track your shipment anytime using the carrier’s website or your customer account page.

All jewelry orders are shipped fully insured and require an adult signature upon delivery for security purposes.

• If you’re unavailable at the time of delivery, the carrier may attempt redelivery or hold the package at a local facility.
• For your protection, we do not allow shipments to P.O. boxes.

We cannot be held responsible for packages once they are marked as delivered by the carrier.

Every order is protected with comprehensive shipping insurance that covers your jewelry during transit against loss, theft, or damage.

Once you sign for the package, responsibility for the item transfers to you.

If your package is lost or damaged before delivery, please contact us immediately at [Insert email address] — we’ll file a claim with the carrier and begin the replacement process right away.

Because each jewelry piece is made to order:

• Cancellations are accepted within 24 hours of purchase for a full refund.
• After 24 hours, changes or cancellations may not be possible if production has already begun.

If you need to update your shipping address or order details, please contact us as soon as possible at [Insert email address]. Once an order has shipped, address changes cannot be made.

While we do our best to ensure timely delivery, unexpected delays can occasionally occur due to:

• Weather disruptions
• Carrier issues
• Customs processing (for international shipments)

If a package is returned to us due to an incorrect or undeliverable address, the customer is responsible for additional shipping costs to resend it.

If your order arrives damaged:

1. Keep all original packaging and materials.
2. Photograph the damage immediately.
3. Contact us within 48 hours of delivery at [Insert email address].

We’ll assist with an insurance claim and provide a repair or replacement at no additional cost to you.

If your order includes multiple items, they may be shipped separately to ensure faster delivery. You’ll receive tracking information for each package.

If you have any questions or concerns about your order or delivery status, our team is happy to help.

We understand your jewelry isn’t just another purchase — it’s an emotional investment. That’s why every order is handled with care, insured in transit, and protected by our 100% Center Stone and Side Stone Replacement Guarantees (with purchase upgrade).

Your confidence and peace of mind are as important to us as the brilliance of your diamond.